1. Business
These terms apply to services provided by TechCo, trading as HerstelMijniPhone.be, Mechelsesteenweg 320, 2820 Bonheiden, company number BE0538.661.190, info@herstelmijniphone.be.
2. Offer, prices and contract
The website shows the main characteristics, an expected duration and a price including VAT. Obvious errors are not binding and will be reported as soon as possible. An online appointment becomes final when you receive a confirmation with a reference. A service shown as “price after diagnosis” is an inspection appointment: additional work only starts after you expressly accept the price.
3. Carrying out the repair
We carry out the selected repair carefully. Times are realistic estimates, not strict deadlines. If diagnosis reveals additional damage or a different solution, we contact you first. You may refuse the proposal; clearly disclosed diagnosis charges remain payable.
Compatible or aftermarket parts are identified as such. Features such as True Tone, battery messages, water resistance or calibration may differ after repair; relevant implications are explained before work starts.
4. Your device and data
Make a current backup before the appointment and disable features that prevent testing or repair when asked. Remove sensitive data where possible. Never share your Apple ID password through the website. We handle the device carefully and are liable for damage caused by our fault within the limits of applicable law.
A housing that was previously opened or repaired may contain hidden damage. We record relevant findings and request approval before additional work.
5. Changing or cancelling an appointment
You can cancel through your personal link or by contacting us. If you cancel at least 12 hours in advance, no cancellation charge applies. For later cancellation or non-attendance, only demonstrable reasonable costs or specially ordered non-returnable parts may be charged after those costs have been explained.
6. Right of withdrawal for online bookings
For a distance contract, a consumer generally has 14 calendar days from conclusion of the service contract to withdraw without giving a reason, by email or an unequivocal statement.
If you want us to start within that period, we request your express instruction. If you withdraw after performance has begun, a proportionate amount for work already provided may be payable. After full performance, the right ends only when you previously consented to the start and acknowledged that consequence.
7. Payment
Unless stated otherwise, payment is made on site after completion. The website states the available payment methods. An invoice is payable by its due date. For late consumer payments, we follow the mandatory free notice procedure and statutory caps.
8. Warranty and complaints
We provide a 3-month commercial warranty on the repair and installed part. It does not limit your mandatory statutory rights. It does not cover new drop, pressure or moisture damage, normal wear, third-party damage or issues outside the repaired component.
Report a problem promptly with your reference and a clear description. We first assess whether a warranty repair is possible. Send complaints to info@herstelmijniphone.be. Consumers can also consult ConsumerConnect.
9. Liability, force majeure and governing law
Nothing excludes liability that cannot legally be excluded. In the event of force majeure, we discuss postponement or termination of the unperformed part. Belgian law applies. Disputes are submitted to the court competent under the law; consumers retain the protective jurisdiction rules of their place of residence.